Online Dispute Resolution

Resolve your online consumer problem fairly and efficiently without going to court thanks to the ODR platform provided by the European Commission.

These are the requirements to comply before you start a dispute:

  1. You live in an EU country or in Norway, Iceland or Liechtenstein
  2. The trader is based in an EU country or in Norway, Iceland or Liechtenstein
  3. Your complaint is about a good or service you bought online
  4. You have the right email address for the trader
  5. You have already contacted the trader about your complaint
  6. This is the first time you are trying to reach an out-of-court settlement with the trader
  7. You have not previously taken the trader to court over your complaint

How it works

  1. Step 1 – MAKE A COMPLAINT

Complain about goods or services purchased online

  1. Step 2 – SELECT A DISPUTE RESOLUTION BODY

Agree with the trader on an impartial body to help resolve your complaint

  1. Step 3 – RESOLVE YOUR COMPLAINT

Follow notifications provided by the platform through to the resolution of your complaint